The Care Promise
We keep your bond shining
Crystal jewelry worn daily — by you and by your animal — deserves care. Every Pets Crystal set includes one free annual refresh. We clean. We recharge. We make sure your piece stays as intentional as the day you first wore it together.
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Deep Cleanse & Recharge
We clear accumulated energy, cleanse with intention, and recharge your crystals so they work at full strength — for both of you.
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Hardware Refresh
Clasps, findings, and connectors inspected and replaced at no charge. If something feels loose, we fix it before it breaks.
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Polish & Inspection
Your piece comes back conditioned, polished, and inspected. We check every stone, every link, every detail before it returns to you.
What's included
- ✦Crystal energy cleansing and recharging
- ✦Hardware inspection and replacement (clasps, findings, connectors)
- ✦Surface polish and conditioning
What's not covered
- —Wear and tear, scratches, natural crystal patina
- —Lost or damaged beyond repair pieces
- —Damage from misuse or accidents
Paid upgrades (optional)
- ✦Strap or band replacement
- ✦Custom engraving — $15
- ✦Upgrade to any new collection — 20% off
How it works
Step 1
Email us at aftercare@petscrystals.com
Step 2
Ship your set to our Singapore headquarters — all hardware changes and crystal cleansing are done in-house. The shipping to us is yours to arrange and pay for.
Step 3
We return it refreshed within 7 business days